Operations
Support and escalation
Support channels for incidents, instability, service degradation, questions or technical requests.
Support channels
Email
tickets@tglobalnetworks.com
Phone
+55 17 5253-0404
WhatsApp
+55 17 99705-0873
Escalation
Level 1 — TGlobal NOC
Immediate escalation point. Available 24×7.
Level 2 — Account Manager
Escalate after 3 hours without an adequate response to the ticket.
Level 3 — CTO
Technical escalation after 5 hours from ticket creation, according to the operational escalation procedure.